WE ARE BACK! Orders are being processed but please note that deliveries may take a little longer than usual as we are working with limited resources; you will receive an email when your order is shipped. Thank you for your patience.

FAQs

Account

How do I create an account?

Please note that the RMetS online shop is currently hosted on a separate platform to the RMetS website and they are not linked; if you are logged in to your account on the RMetS website, you will not be automatically logged in on the shop – you will need to create a separate account if you wish to access your order history.

Creating an account is easy – go to https://shop.rmets.org/account/register and enter your details; you will then receive an email asking you to verify your account. Once you have clicked ‘Activate my account’ in the email, you will be taken to the log in screen where you can access your profile and manage your account.

How do I reset my password?

Go to https://shop.rmets.org/account/login and click ‘Forgot your password?’. Enter your email address, click ‘submit’, and you will be sent an email with a link to reset your password.

Orders

What payment methods do you accept?

We accept all major debit and credit cards. If you wish to pay via PayPal, select this option during checkout and after clicking “Review order”, you will be redirected to PayPal to complete your purchase securely. 

Can I send items to multiple addresses?

Unfortunately we do not offer the option to place an order with multiple delivery addresses. If you wish to send items to multiple addresses, you will need to place each order separately.

How do I add a discount code?

You can apply a valid discount code to your order during the checkout process in the box provided.

Can I make changes to my order once I’ve placed it?

We cannot guarantee that we will be able to make changes to your order once it has been placed, but if you contact us as soon as possible after placing your order to advise of the changes required we will advise if we are able to accommodate them.

What do I do if there is a problem with my order?

If you have any concerns regarding an order, please contact us.

Delivery

When can I expect my delivery?

All shop orders are sent via Royal Mail’s standard delivery service. Unfortunately we cannot offer alternative delivery services for specified dates.

You will receive an email to advise when your order has been dispatched.

Due to COVID-19 we are operating with limited resources so please be advised that there may be a slight delay between placing your order and receiving the shipping notification email.

Do you ship internationally?

Yes. Shipping costs will be calculated during the checkout process once you have entered the delivery address. International deliveries are sent via Royal Mail’s standard service.